Membership plans

For a plan that sells one pass, use Products → Sell a pass. Pick Repeats for a plan that renews, or Unlimited with Pay once for a fixed term. One page makes the pass and the plan. See Sell a pass.

The rest of this article is the advanced path, Products → More options → Membership that grants several passes, for a plan that grants several passes, a deferred first charge, a set number of payments, or changes to a plan you already have.

A membership plan is a recurring product. While it is live, it grants one or more pass types (unlimited and/or visit top-ups each period).

Create a plan

1. Products → More options → Membership that grants several passes.
2. Name, price, currency, and Bills every — a count and a unit (day, week, month, or year). 1 and week is weekly; N and week is every N weeks.
3. Attach at least one pass type — a plan with no pass cannot book anything. A plan can grant several passes. For a visit pass, set how many visits they get, and choose a top up or a monthly start.
4. Save.

Top up or monthly start

Under What members get, pick one:

• Top up — the usual choice. Each payment adds the visits for that period on top of whatever is left. Unused visits stay.
• Monthly start — on the 1st, in your gym's timezone, visits used go back to zero and the pass is set to the number on the plan. A payment during the month does not add another batch. Unlimited passes are unchanged. A paused membership is left as it is until you resume it.

The first time a monthly-start membership turns on, they get that month's visits. After that, the 1st owns the reset.

People already on the plan keep the visits they have until the next 1st. Switching a plan back to top up means the next payment adds visits on top of what's left.

You can mix plans. One membership can start fresh on the 1st while another still tops up on each payment.

Members see the same choice on Memberships. A top-up plan says each payment adds visits and unused visits stay. A monthly start says visits reset on the 1st. A visit pack is always a top up. It is not a monthly start.

You can also add this plan to a pass later: open the pass → Sold through Products → Sell this pass through a product. That only attaches the pass; visit counts stay on the plan.

On a Payments gym, Fitnito creates the Stripe product/price so members can subscribe. Transaction fees: $0.50 + 1% per transaction, plus Stripe’s fee. Details: Turn on Fitnito Payments.

On a self-billing gym, skip Stripe; assign the plan from the profile. No transaction fee on money you collect yourself.

Deferred first charge

For a season start, set Billing starts to On a specific date, then pick First charge date. The member’s card and rate lock at signup. Stripe does not take the first real charge until that day. Copy on the member site says “First charge September 9”, not “trial”.

They can book as soon as they subscribe. Signup still creates a $0 enrollment invoice that turns the pass on. The later charge is only money. We do not email a “you paid” receipt on that $0 invoice.

Stripe needs the first-charge date at least two days out. If you pick tomorrow, Fitnito charges immediately instead of failing checkout.

Someone who joins today and someone who joins next week both first-bill on that same calendar day.

To start one member on a different day, set First charge date when you assign the plan. That date is only for them.

Keep a plan off your booking site

A sibling rate, or a plan you only hand out at the desk, does not have to sit on the public page.

1. Open the plan (Products → Memberships).
2. Turn off Show on booking site.
3. Save.

Members no longer see it under Memberships, and they cannot switch to it themselves. You can still assign it from a profile. If you assigned it and they still owe payment, Pay on the booking site still works for that assignment. The products list marks it Staff only.

One time (doesn't renew)

Above Bills every, pick Repeats or One time (doesn't renew).

One time charges once. Access lasts is how long they keep the plan (a count and a unit: 9 weeks, 3 months). Then it ends. Nothing renews.

• Visits are Top up. A monthly start is hidden, so unused visits are not refilled for free on the 1st.
• You can still set Billing starts to a date, so the one charge waits until then.
• The length can be at most 3 years (1,095 days, 156 weeks, 36 months, or 3 years).
• Members do not see Cancel or Pause. There is nothing to stop.
• You cannot switch someone onto or off a one-time plan. Cancel it, then assign the new plan.
• A refund does not end access. Refund from Recent Payments, then cancel the membership if access should stop.
• While members are on the plan, Repeats / One time stays put. New signups use whatever you save. People already on it keep the end date they were given.

On Fitnito Payments, Stripe takes the one charge and ends the subscription at the end of that access. On a gym that bills outside Fitnito, and on a $0 plan, the pass turns on now and ends on that date.

How many payments

Leave How many payments blank to keep today’s behavior: bill until they cancel.

Enter a number to stop automatically after that many real charges. No one on staff has to cancel it. Use this for season programs and other fixed-length plans.

The gap between those charges is Bills every (a count and a unit) together with How many payments. You pick both. Every N weeks, M payments is not the same calendar as M monthly charges:

• Bills every 1 month, How many payments 2 → charge, about a calendar month later, charge, then stop.
• Bills every N week, How many payments M → charge every N weeks, M times, then stop. Same idea with day or year.
• One eight-week shape: Bills every 4 week, How many payments 2 (any price — e.g. $175 plus tax). Charge 1 on week 1 covers weeks 1–4. Charge 2 four weeks later (beginning of week 5) covers weeks 5–8. Then it stops. There is no third charge.

Example: Bills every 4 week, How many payments 2, Billing starts October 21. Signup is $0 with a card on file. They can book that day. Charge 1 on October 21. Charge 2 four weeks later. Then the plan stops. That is not the same as two monthly charges.

For a season or other fixed-length plan with a deferred first charge:

1. Set Bills every to the gap you want (count + unit).
2. Set How many payments.
3. Set Billing starts to On a specific date, then First charge date.
4. Signup is $0. Card on file. They can book that day.
5. Charge 1 on that date.
6. Charge 2 after one billing period (the Bills every gap — e.g. four weeks later if Bills every is 4 weeks).
7. After the last payment, Stripe ends the subscription. There is no extra charge.

Works for any gym on Fitnito Payments, any price, any count and unit. Payment 1 is the first money charge, not the $0 signup invoice.

Changing these fields on a saved plan does not rewrite members already subscribed. New signups pick up the new schedule.

Tax and Fitnito’s transaction fee stay the same as any other membership invoice.

Free plans

A $0 plan never goes through Stripe. Assigning it from the profile turns the pass on immediately, with no invoice or email. Members can’t see or buy it.

Use one for a comp. When Fitnito Payments is on, also use one for a client who pays cash or otherwise off-platform: make one $0 twin of the paid plan (same passes — “Complete Athlete - Cash”) and assign that same twin to every cash client. Set visits to Monthly start so they reset on the 1st. A $0 top-up never refills, because nothing renews an unbilled plan. With Fitnito Payments off, assign the priced plan. The pass turns on and you collect payment yourself. A $0 twin pack or plan is needed only when Payments is on.