Grant a visit pack yourself

Hand a member a visit pack from their profile. On Fitnito Payments a priced pack waits until they pay. With Payments off, any pack adds visits now.

Visit pack waiting for payment, with Cancel request — A priced pack sits on the profile until they pay. Cancel request drops it. No visits were added.

A visit pack is a one-time product (“10 visits for $120”). It adds visits to the member’s pass of that pack’s pass — the one chosen when the pack was created. On Fitnito Payments a priced pack is a real charge: visits stay off until they pay. A $0 pack adds the visits now, and that is the only grant with nothing to pay while Payments is on. With Fitnito Payments off, granting any pack (priced or not) adds the visits now. You collect a priced pack yourself. A $0 twin is needed only when Payments is on.

When Fitnito Payments is on

Until Stripe Connect is finished, granting a priced pack or assigning a paid plan is blocked with 'Finish connecting Stripe'; $0 grants still work.

Open the member.
Choose Grant a visit pack and pick the pack.
We email them a link to pay. Memberships and Billing on your booking site show Pay now too.
Checkout asks for a billing address, the same way a membership does.
Visits land after that payment. The pay link in the email lasts about a day. Pay now on Memberships keeps working after that.
If you granted the wrong pack, Cancel request on the profile. No visits were added.

A $0 pack skips all of that and adds the visits immediately.

If they already paid you cash and you do not want another charge, grant a $0 pack (make one and reuse it), or add visits on the pass. Once Stripe charges are enabled, granting a priced pack emails them a Stripe pay link. Until Stripe Connect is finished, granting a priced pack or assigning a paid plan is blocked with 'Finish connecting Stripe'; $0 grants still work.

When you bill outside Fitnito

Open the member → Grant a visit pack → pick the pack. Visits land on their pass right away. You collect a priced pack yourself. A $0 pack is free. The note under the list says this is a top up: it does not reset the month. A reset lives on the membership plan (monthly start).

When they buy online

If Payments is on, members can also buy packs themselves on your booking site. The payment webhook grants the visits. You still use this button when you want to hand them a pack and have them pay.

Create packs under Products → Visit packs — see Visit packs for sale.