Welcome emails and password resets

Send a welcome email, copy a sign-in link, or reset a member’s password from their profile.

A member profile with welcome email and password reset actions
The member profile — welcome email, password reset, passes, and family.

When you add someone by hand they do not automatically know how to sign in. Use the actions on their profile.

Welcome email

On the member profile, send a welcome email. It includes a link to your booking site. You can also copy the welcome link and text it yourself.

Password reset

If they are locked out:

  1. Open the member.
  2. Choose password reset.
  3. Send the email, or copy the link.

They set a new password and land on your booking site — not the owner console.

Onboarding status

The profile shows whether they have confirmed and signed in. Useful when you are chasing a parent who never finished signup.

Do not share owner-console URLs with members. Their home is {your-gym}.fitnito.com.