Email notifications

Two different inboxes.

Emails to you (the owner)

These are opt-in and work on every plan. They start off.

• Someone created a member account — self-signup or a staff-added login.
• Someone paid for a membership or visit pack — paid purchases, plus deferred enrollments (card on file, first charge later).
• Someone booked a class — a member or parent booked on the site, or staff added someone to the roster. The email names who booked, which class, when and where, and how full it is. Useful when parents book last minute.
• Someone cancelled a booking — one person comes off a class. That includes a member dropping themselves, a parent dropping someone they manage, staff removing one person from the roster, and the assistant doing the same (unbook_client or the member cancel tool). The email names who was dropped, the class, when and where in your gym's time zone, and how many spots are open (who is still booked, out of capacity). A drop within 12 hours of the start is marked LATE CANCEL in the subject and the body. That window is fixed. There is no setting for it. Cancelling a whole class does not send this email, so a full roster does not turn into a pile of messages. A class already marked cancelled does not email when someone is dropped afterward. A class that already started does not email. The same single drop already sends session.unbooked to an assistant that asked to watch.

They go to the account owner, the same person as the booking alert. Flip them under Settings → Notifications. They start off, on every plan.

The email stays in English. Fitnito does not store a language on the owner or the gym, so it does not follow the language of the person who cancelled. If a language is stored on the owner or the gym later, the email uses that.

A child without their own login does not show an email address. A parent's address is not printed next to the child's name.

Reminders to members (Premium)

Remind people to book is Premium (paid or trial). Members (or a parent) who opted in get one email 24 hours before a class — only for programs you allow, and only if they have a covering pass and have not booked.

1. Turn on Remind people to book.
2. Check the programs that should remind. A pass that also covers drop-in will not remind about drop-in unless you check that program.
3. Members opt in on the booking site under Notifications. Mail about a child goes to the parent.

Off until you turn it on. Free-plan gyms see the setting greyed out with an upgrade prompt.

Low-session emails (every plan)

Email when sessions run low is on every plan, including Free. It starts blank, which means off.

1. Open Settings → Notifications.
2. Type a number, such as 3. Save.
3. When a booking leaves someone with that many sessions or fewer, we email them once. For a child, the parent who pays gets it (another linked parent if the payer turned it off).
4. A pass that resets on the 1st can email again the next month. We do not email just because the month restarted. A top-up emails once until more visits are added.
5. Members turn their own copy off under Notifications on the booking site. That page also lets them hide the sessions-left line on the schedule. The line is on until they hide it.

A $0 plan does not refill on its own. The email asks them to talk to you. A paid top-up names the next payment date when we have one.

See Your Fitnito subscription.