Staff and coaches

Add coaches and admins, and limit who can see payments and member accounts.

Staff list showing Owner, Admin, and Staff roles — Staff — everyone who can sign in to the gym console, with their role.

New staff form with Staff and Admin role choices — New staff member — pick Staff for a coach, or Admin if they need to run the gym.

People you add under Staff sign in at app.fitnito.com, same as you. Each person has one role.

The three roles

Owner — you. Everything, including the Fitnito plan (Your Plan). That role is set when you sign up and cannot be changed from this screen.
Admin — members, sessions, and passes. They cannot turn Fitnito Payments on or off, and they cannot change the Fitnito subscription. Use this when someone needs to run the gym while you are away — parental leave, vacation, or a manager covering a location.
Staff — a coach. They see members, the team, programs, their sessions, and the Assistant. They can add or drop someone on a session they coach. They do not see payments, billing, assigning passes, adding visits, or the member desk.

Who can do what with payments

Owner only — turn Fitnito Payments on or off, finish Stripe, open the Payments page, and change Your Plan.
Owner and Admin — change the currency and allow discount codes at checkout (Settings → Payments), and refund a member payment.
Staff — none of these. A coach does not see these controls.

An admin opens a payment from the member profile and refunds it there. Where the console says to turn on Fitnito Payments (a member profile, Products, Passes, a program, the setup checklist), an admin goes to Settings → Fitnito Payments, which says the owner turns it on. The same rules apply in the Assistant and in an AI agent you connect. If a coach asks, they are told it is for the owner or an admin.

Add someone

Staff → New.
Name, email, and a role.
They sign in at app.fitnito.com. They can set a password from the login page (forgot password).

New people default to Staff. Switch them to Admin when they need the desk.

Change a role

Open the person and Edit. Staff and Admin can be swapped. You cannot turn someone into the owner, or take owner away.

An AI agent they connected follows the new role on its next step. An admin you switch to Staff gets the coach tools only. A coach you switch to Admin keeps the coach tools until they connect again.

People you already added as staff before roles shipped keep Admin, so they do not lose the desk. Set a coach to Staff if they should see the floor — members, the team, programs, and their sessions — without payments.

Anyone on this list can be assigned as a coach on a session — Owner, Admin, or Staff.

Remove access

There is no delete. Change their email or stop using that login if someone leaves. Changing the email also cuts off an AI agent they connected, on its next step. Old sessions keep the historical coach name.