Cancel or change a booking
Drop a session you are on, and how to pick a different one.
Open the session you are booked into (from the schedule or from your attendance). Cancel from that screen. The spot opens for someone else. If the gym turned on cancellation emails, the owner gets a note with your name, the session, the time, and how many spots are open.
Before the session
The gym sets how many hours count as a late cancel. The usual number is 12. A program can use a different number. Zero means there is no late window.
Outside that window, Cancel drops you right away and the visit comes back.
Inside the window, Fitnito asks first. Nothing is dropped until you confirm. If the gym keeps the visit, the question says so. A limited pass does not get that visit back. An unlimited pass has nothing to take. The card charge for a session you paid for stays either way. Ask the desk if you want the money back.
A cancel in the first 15 minutes after you booked is not late. The visit comes back, and Fitnito does not ask the extra question.
When the gym keeps the visit, the session says the deadline before you book, like “Cancel by Tue 6:00 am to keep your visit.”
Visit packs
Outside the window, canceling gives the visit back. Inside the window, it depends on the gym’s rule above. If a visit did not return, ask the desk. They can add a visit by hand.
Pay per session
If you paid with Book now, the card charge stays. A visit that comes back can be used with Reserve on another session of the same program. Ask the gym if you want the money back.
Switching sessions
Cancel the first one, then book the second. There is no “move me” button.
After the session has started
Cancel is gone. You cannot drop the session online. Talk to the coach or the desk.