Cancel or change a booking
Drop a class you are on, and how to pick a different one.
Open the class you are booked into (from the schedule or from your attendance). Cancel from that screen. The spot opens for someone else. If the gym turned on cancellation emails, the owner gets a note with your name, the class, the time, and how many spots are open. A drop within 12 hours of the start is marked late.
Visit packs
Canceling usually gives the visit back when the gym's rules allow it (before the class has started). If a visit did not return, ask the desk. They can add a visit by hand.
Pay per class
If you paid with Book now, canceling before the class starts puts that visit back on your pass. Use Reserve for another class of the same program. The card charge stays. Ask the gym if you want the money back.
Switching classes
Cancel the first one, then book the second. There is no “move me” button.
Late or already started
Once a class has started you typically cannot cancel online. Talk to the coach or the desk.