Your memberships and passes

What you have, whether visits top up or reset on the 1st, and when a pass runs out. Change plan moves you without canceling.

Member memberships page showing the current plan and available packs — Memberships — the plan you are on, and packs you can buy if the gym takes cards.

Memberships page with Change plan on the current plan — Change plan sits on your plan when the gym takes cards through Fitnito.

Change plan list of other membership plans — Pick the plan to move to. Plans you cannot switch to say why.

Change plan preview with charge and Confirm — Read the money and visits, then confirm Change plan.

A season plan with a first-charge date and a set number of payments — First charge on a date means you can book now. Some plans also stop after a set number of payments.

Pause membership on your plan — If the gym lets you pause yourself, Pause membership sits on your plan.

Pause form with 30 days, a date, or until you resume — Pick 30 days, a date, or until you resume. You can pause people you pay for too.

Paused membership with Resume — You can still sign in. You cannot book until the pause ends.

Memberships page with Cancel on the plan — If the gym turned off Stripe cancel, Cancel sits on your plan.

Cancel request with the gym’s policy and a message — Read the policy and message the desk. Sending the note does not stop billing.

Memberships shows the plan you are on (if any), your passes, and the visit packs the gym sells.

Top up or reset

On a visit pass, you will see one of these:

This pass is a top up. Visits stay until you use them. A visit pack always works this way. A membership can too: each payment adds more, and unused visits stay.
This pass resets on the 1st. Unused visits clear. That membership starts the month fresh. A payment during the month does not add another batch.

The same line sits on the plan and on a pack before you buy it. Unlimited plans do not have a visit count.

Unlimited plan

While it is active you can book the programs it includes. If it says first charge on a date, the gym bills then. You can already book. Some plans stop after a set number of payments.

If it says ending, you keep access until the date shown, then it stops.

Change plan

You can only have one live membership. Change plan on Memberships moves you to another plan without canceling first — when the gym takes cards through Fitnito.

Open Memberships → Change plan.
Pick the new plan. Read the preview. It shows any charge or credit, visits before and after, and the next date.
Confirm Change plan.

Paused or ending memberships hide Change plan. If the gym bills you outside Fitnito, ask the desk — they change it from your profile.

Cancel

Some gyms let you cancel from Billing → Manage payments (Stripe). Others turn that off. Then Cancel sits on your plan (or a child’s plan you pay for). It shows the gym’s cancellation policy and a form to message the desk. Sending the note does not stop billing — the gym cancels it.

Paused

If the gym paused the plan (or let you pause it yourself), you can still sign in. You cannot book until the pause ends.

Tap Pause membership on your plan, or on a child's plan if you pay for it. If you pay for more than one, the pause form can pause just that person or everyone you pay for — same dates.

Tap Resume membership when you want booking and billing back on. If more than one plan is paused, the resume form can start just that person or everyone you pay for. If the gym has not turned self-serve on, email the desk.

Visit packs

A visit pack is a top up. It adds visits to a pass. The number left is what you can still book. When it hits zero, buy another pack or ask the desk to grant one. Those visits stay until you use them, unless your membership says it resets on the 1st.

Gyms that do not take cards online

You will still see what you have. You will not see a buy button. The desk assigns a plan or grants a pack after you pay them however they collect.